Shipping policy

At GCC Wear Ltd, we are committed to providing fast, reliable, and affordable shipping services to our customers around the world. This Shipping Policy outlines the shipping process, delivery times, and related details for all orders placed on our website, www.gccwear.com

1. Order Processing

Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. Please review your order details to ensure everything is correct.

Processing Time: We strive to process and dispatch all orders within 48 hours of receiving them, excluding weekends and holidays. Orders placed after 5:00 PM (EST) will be processed the next business day.

Business Hours: Our order processing team operates Monday through Friday, 9:00 AM to 5:00 PM (EST). Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Delivery Times

We offer free global shipping for all orders over $50. For orders below $50, shipping fees will be calculated at checkout based on your location.

Domestic (USA) Shipping:

Standard Shipping: 5-7 business days (excluding weekends and holidays)

Express Shipping: 2-3 business days (available for an additional fee)

International Shipping:

Standard International Shipping: 7-21 business days (depending on your location)

Express International Shipping: 3-7 business days (available for an additional fee)

Please note that international shipping times may vary due to customs processing and the policies of your local postal service.

3. Shipping Partners

We use a variety of reputable carriers to ensure reliable delivery of your orders, including but not limited to:

USPS (United States Postal Service)

DHL

FedEx

UPS

The carrier used for your shipment will depend on your delivery address and the selected shipping method.

4. Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. You can also track your order directly on our website by visiting the Track Your Order page.

If you have any questions or issues with tracking, please contact our customer support team at Serve@gccwear.com.

5. Customs and Import Duties (For International Orders)

For international orders, customs duties, taxes, and other charges may apply upon delivery. These charges are the responsibility of the customer and are not included in the shipping costs at checkout.

Please check with your local customs office for more information regarding any additional fees that may apply to your order.

6. Incorrect Shipping Information

Please ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping information. If you notice an error in your address, please contact us immediately at payment@fashioncapitalmall.com to correct it before your order is shipped.

7. Missing or Damaged Packages

If your package is missing or arrives damaged, please contact us within 7 days of the delivery date. We will assist you in filing a claim with the carrier and will work with you to resolve the issue as quickly as possible.

Please keep the original packaging and any damaged goods for inspection by the carrier.

8. Returns and Exchanges

For information about our returns and exchanges, please refer to our Refund Policy.

9. Delays in Shipping

While we strive to fulfill and ship all orders on time, delays may occasionally occur due to factors beyond our control, such as weather conditions, carrier issues, or customs delays for international orders. If there is a significant delay with your shipment, we will notify you as soon as possible.

10. Customer Support

If you have any questions or concerns about your order, shipping, or delivery, please don’t hesitate to reach out to our customer support team:

Email: Serve@gccwear.com
Phone: +44 7862098971 (Monday – Friday, 9:00 AM – 5:00 PM EST)