Return policy

At GCC Wear Ltd, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the details of our Refund Policy below to understand the steps for returning items and receiving a refund.

1. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

The item must be in its original condition, unused, and unworn.

The item must have the original tags attached and be in the original packaging.

Returns must be initiated within 30 days from the date of delivery.

Items purchased on sale or with a discount may not be eligible for a refund, unless required by law.

2. Non-Refundable Items

The following items are non-refundable and cannot be returned:

Gift cards

Items marked as Final Sale

Underwear, swimwear, and intimate apparel for hygiene reasons

Personalized or customized items

3. Return Process

If you wish to return an item, please follow these steps:

Contact Us: Reach out to our customer support team at Serve@gccwear.com within 30 days of receiving your order. Please provide your order number and the reason for your return.

Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number. You will also be given instructions on how to ship the item back to us.

Prepare Your Return: Pack the item securely in its original packaging, including all tags and accessories. Be sure to include your RA number and order details inside the return package.

Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. For international returns, please ensure the customs declaration is marked as a “return” to avoid customs fees.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. If the item meets our return conditions, we will process your refund.

Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal).

Refund Timeframe: Once your return is approved, please allow up to 7 business days for the refund to be processed and reflected on your account. This may vary depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend placing a new order on our website and returning the original item for a refund. We do not offer direct exchanges at this time.

6. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at Serve@gccwear.com. We will provide a prepaid return label and ensure that you receive a full refund or a replacement, depending on your preference.

Please note that we may request photos of the defective or incorrect item to help us process your claim quickly.

7. Late or Missing Refunds

If you haven’t received your refund after the specified processing time, please check your bank or PayPal account to ensure the refund has been credited. If you still haven’t received it, contact your bank or payment provider. If the issue persists, please reach out to us at Serve@gccwear.com for assistance.

8. Customer Support

If you have any questions or need assistance with the return or refund process, our customer support team is here to help. Contact us via:

Email: Serve@gccwear.com
Phone: +44 7862098971 (Monday – Friday, 9:00 AM – 5:00 PM EST)